Return & Refund Policy

Last updated: October 2026

We want you to be happy with your Challenge Tires purchase. If you change your mind, order the wrong product, or experience an issue with an item, please follow the instructions below.

Orders placed through the Challenge Tires Global Store are fulfilled and managed by Brewo S.R.L., distributor of Challenge Tires.

Returns & Right of Withdrawal

If you are a consumer, you may request a return within 14 days from the day you receive your order, in accordance with applicable consumer protection laws.

To request a return, contact us at info@challengetires.com within the 14-day period.

Once you have notified us of your decision to return the product, the item must be sent back within 14 days.

For a standard return or change of mind, products should:

• Be unused and show no signs of use beyond what is reasonably necessary to inspect the product.

• Be returned with their original packaging and all included contents.

• Be complete and in a condition suitable for inspection upon return.

Tires That Have Been Mounted

Please inspect the tire carefully and make sure the model, size and construction are correct before installation.

Tires that have been glued to a wheel (tubular tires) or mounted using sealant (Tubeless Ready tires) may have suffered a reduction in value and may therefore not be eligible for a full refund.

This does not affect your statutory rights if the product is defective or non-conforming.

How to Request a Return

1. Contact Us

Email info@challengetires.com and provide:

• Your order number.

• The product(s) you wish to return.

• The reason for the return.

For a standard return or change of mind, no technical information is required.

2. Return Authorization

We will confirm receipt of your request and provide you with return instructions.

Please do not send products back before receiving our return instructions.

3. Prepare Your Return

Package the item carefully to prevent damage during transportation.

Please include or clearly indicate your order number with the return.

4. Send Your Return

Authorized returns should be sent to:

Challenge Tires / Brewo S.R.L.
Via Petracci 13
54038 Montignoso (MS)
Italy

You may arrange the return shipment yourself or request a collection through Challenge Tires by contacting info@challengetires.com.

For standard returns, including change of mind or products ordered incorrectly by the customer, return shipping costs are the responsibility of the customer.

If Challenge Tires arranges the collection on your behalf, the applicable return shipping cost may be deducted from your refund. We will inform you of this cost before arranging the collection.

Refunds

Once the returned product has been received and inspected, we will process the applicable refund.

For eligible returns under the right of withdrawal, the refund includes the price paid for the returned products and, where required by applicable law, the cost of the least expensive standard delivery option offered for the original order.

If you selected a more expensive shipping method, such as Express delivery, the additional shipping cost is not refundable.

Refunds will normally be issued using the same payment method used for the original purchase, unless otherwise agreed.

We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, where permitted by applicable law.

Any reduction in value resulting from handling beyond what is reasonably necessary to inspect the nature, characteristics and functioning of the product may be deducted from the refund.

Defective, Damaged or Incorrect Products

If you believe you have received a defective, damaged, non-conforming or incorrect product, please contact us at info@challengetires.com.

Please provide:

• Your order number and proof of purchase.

• A description of the issue.

• Clear photos or videos showing the product and the issue.

• Tire details, including model, construction and size.

• Where relevant, technical information about the setup, including rim brand/model, rim dimensions, sealant used and tire pressure.

Depending on the issue, we may request additional information or ask you to return the product for inspection.

If the product is confirmed to be defective or non-conforming, Challenge Tires will provide the appropriate remedy in accordance with applicable consumer protection laws. This may include repair, replacement, price reduction or refund, as applicable.

Where the return is required due to a confirmed defective, damaged, incorrect or non-conforming product, the customer will not be charged the necessary return shipping costs.

Please note that damage resulting from improper installation, misuse, incorrect tire pressure, incompatible equipment, normal wear and tear or external causes is not considered a product defect.

Exchanges

If you ordered the wrong size or model and would like a different product, please contact us.

Where possible, we will help you arrange a return and place a new order for the correct item.

Any applicable return shipping costs for products ordered incorrectly by the customer remain the customer's responsibility.

Contact Us

For returns, refunds or product-related issues, please contact:

Challenge Tires Customer Service
info@challengetires.com

Returns for orders placed through the Challenge Tires Global Store are managed by:

Brewo S.R.L.
Via Petracci 13
54038 Montignoso (MS)
Italy